Refunds Policy

At MyCreativeStock, we strive to provide our customers with high-quality digital design files that meet their expectations. However, we understand that there may be instances where a refund is requested. Please review our refunds policy below:

1. Eligibility for Refunds

• Refunds may be issued under the following circumstances:
  • The purchased item is defective or not as described.
  • The customer encounters technical issues that prevent them from accessing the purchased files.
  • The customer accidentally purchases duplicate items.

2. Refund Procedure

• To request a refund, customers must contact us at hello@mycreativestock.com within 7 days of their purchase.
• The refund request must include the order number, details of the issue, and any relevant evidence, such as screenshots or descriptions of the problem.
• Our team will review the refund request and respond within 3 business days.

3. Refund Approval

• If the refund request is approved, the refund will be processed via the original method of payment.
• Refunds may take 7 business days to reflect in the customer’s account, depending on their financial institution.

4. Non-Refundable Items

• Certain items are non-refundable, including:
  • Instant download items: Once the files are downloaded, refunds cannot be issued.
  • Items purchased using promotional discounts or during sales events.
  • Customized or personalized items.

5. Contact Us

• If you have any questions or concerns about our refunds policy, please contact us at hello@mycreativestock.com.

Please note that this refunds policy is subject to change without prior notice. Customers are encouraged to review this page periodically for any updates or revisions.

Last updated: 03/05/2024